Last Updated: January 1, 2026
1. Overview & Operational Role
Erie Garage Door Repair operates as an independent marketing, lead generation, and referral platform connecting property owners with third-party independent overhead garage door repair contractors and technicians. We value your privacy and are committed to transparency regarding how your contact information is processed.
2. Information We Collect
When you interact with our website or call our telephone numbers, we may collect the following categories of information:
- Telephony & Caller ID Data: When you place a call to our phone numbers, our automated telephony systems may capture your originating telephone number, call duration, timestamp, geographic caller location, and call recording or audio data (where permitted by law for quality assurance and dispute resolution).
- Form Inquiries: If you submit a callback request via our web forms, we collect your name, phone number, city or township, and the nature of your repair request.
- Technical Log Data: Like most web servers, our hosting platform automatically logs basic technical details such as your internet protocol (IP) address, browser type, referring/exit pages, operating system, and date/time stamps.
3. How We Use Your Information
The information we collect is utilized strictly for the following business purposes:
- To facilitate direct telephone routing between you and qualified independent contractors operating in your local community.
- To follow up on submitted callback inquiries or service scheduling requests.
- To monitor call routing reliability, ensure dispatch quality, and maintain operational logs.
- To prevent fraudulent calls, spam, and unauthorized use of our telephony infrastructure.
4. Information Sharing & Third-Party Disclosure
Because Erie Garage Door Repair is a referral dispatch network, placing a call or submitting an inquiry constitutes your express authorization for us to share your contact details with independent garage door repair technicians in your region who can fulfill your service request.
We do not sell, rent, or trade your personal information to unrelated third-party marketers or list brokers. Information is shared solely with service partners necessary to address your specific garage door repair inquiry.
5. Independent Contractor Relationship Notice
Contractors to whom your call is routed are independent business owners. Once your call is transferred, any subsequent information you disclose directly to the independent technician (including credit card details, residential access codes, or invoices) is governed by that contractor's own independent privacy policies and terms of service.
6. Cookies & Tracking Technologies
Our website may use standard session cookies or privacy-conscious analytics tools to understand website traffic patterns, measure page load performance, and optimize technical functionality. You can configure your browser to decline cookies without impacting your ability to call our dispatch desk.
7. Data Security & Storage
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, or disclosure. However, no internet transmission or telephony routing system can be guaranteed 100% secure.
8. Contacting Us Regarding Your Privacy
If you have questions regarding this Privacy Policy or wish to request the deletion of any contact information maintained in our dispatch logs, please reach out via our contact page or speak directly with our dispatch desk at (814) 555-0198.